These Terms and Conditions govern your use of the Casiny online casino platform and all services provided therein. By registering an account, depositing funds, or participating in any gaming activities, you acknowledge reading, understanding, and agreeing to be bound by these terms in their entirety. These terms constitute a legally binding agreement between you and the platform operator. Please review all provisions carefully before proceeding with registration.
We reserve the right to modify these terms at any time, with changes becoming effective upon publication on the platform. Continued use following modifications constitutes acceptance of updated terms. Material changes warrant notification through account messaging or email communication. Your responsibility includes periodically reviewing current terms to remain informed of applicable conditions governing platform use.
Eligibility Requirements
Platform access and account registration require meeting specific eligibility criteria designed to ensure legal compliance and responsible gambling practices. Failure to satisfy these requirements may result in account suspension, fund forfeiture, and permanent exclusion from platform services.
- Age Requirement: You must be at least 18 years old or the legal gambling age in your jurisdiction, whichever is higher.
- Legal Capacity: You must possess full legal capacity to enter binding agreements.
- Jurisdictional Compliance: You must access the platform from jurisdictions where online gambling is permitted.
- Single Account: Only one account per person, household, IP address, or device is permitted.
- Accurate Information: All registration information must be truthful, accurate, and current.
- Own Funds: You must use only personal funds legally obtained and owned by you.
Account Registration
Creating an account requires providing accurate personal information including legal name, date of birth, residential address, email address, and telephone number. You bear responsibility for maintaining information accuracy and updating details promptly when changes occur. Providing false or misleading information constitutes grounds for immediate account termination and potential fund forfeiture.
Account credentials including username and password remain your sole responsibility to protect. Never share login details with third parties or allow others to access your account. You bear full responsibility for all activities occurring through your account regardless of whether you authorized specific actions. Immediately notify customer support if you suspect unauthorized account access or security compromise.
Identity Verification
Regulatory compliance and fraud prevention require identity verification before processing withdrawals or upon platform request. Verification procedures may include submitting government-issued identification, proof of address documentation, and payment method verification. Failure to complete verification within specified timeframes may result in account restrictions or closure.
Submitted documents must be valid, legible, and unaltered. Providing fraudulent documentation constitutes serious violation resulting in permanent account termination, fund forfeiture, and potential reporting to relevant authorities. Verification decisions remain at our sole discretion, and we reserve the right to request additional documentation when deemed necessary.
Deposits and Withdrawals
The platform supports various payment methods for depositing and withdrawing funds as displayed in the cashier section. Payment method availability may vary based on your location and verification status. Minimum and maximum transaction limits apply as specified for each payment method.
Deposits
Deposits credit to accounts upon successful transaction confirmation from payment providers. Processing times vary by payment method, with most deposits completing instantly. We reserve the right to refuse deposits from unverified payment sources or when fraud indicators exist. Deposited funds must originate from accounts in your own name.
Withdrawals
Withdrawal requests require completed identity verification and satisfaction of any applicable wagering requirements. Processing times depend on payment method selection and verification status. We reserve the right to process withdrawals via the same method used for deposits. Maximum withdrawal limits apply as specified in payment terms.
| Aspect | Standard Terms |
|---|---|
| Minimum Withdrawal | 20 AUD |
| Daily Limit | 10,000 AUD |
| Processing Time | Up to 24 hours after approval |
| Verification Required | Yes, before first withdrawal |
Bonuses and Promotions
Promotional offers including welcome bonuses, free spins, and cashback rewards carry specific terms governing eligibility, wagering requirements, and withdrawal conditions. Individual promotion terms supersede general terms where conflicts exist. Carefully review specific conditions attached to each promotional offer before participation.
Wagering Requirements
Bonus funds and associated winnings typically require completing wagering requirements before withdrawal eligibility. Wagering calculations consider only qualifying bets on eligible games at specified contribution rates. Different game categories contribute different percentages toward wagering completion.
Bonus Abuse
Attempting to exploit promotional offers through irregular play patterns, multiple accounts, coordinated group play, or other abusive tactics constitutes serious violation. We reserve the right to void bonuses, confiscate winnings, and terminate accounts engaged in bonus abuse. Determination of abusive behavior remains at our sole discretion.
Gaming Rules
All games operate according to specific rules displayed within each game interface. Understanding applicable rules before wagering remains your responsibility. Game outcomes derive from certified random number generators ensuring fair and unpredictable results. Malfunction voids all pays and plays as standard industry practice.
Maximum bet limits during active bonus play prevent excessive risk strategies for clearing wagering requirements. Exceeding bet limits may void bonuses and associated winnings. Specific maximum bet values appear within bonus terms for each promotional offer.
Responsible Gambling
We promote responsible gambling and provide tools helping players maintain control over their gaming activities. Available features include deposit limits, loss limits, session time limits, cooling-off periods, and self-exclusion options. We encourage utilizing these tools proactively rather than waiting until problems develop.
Gambling should remain entertainment rather than income generation strategy. Never wager funds you cannot afford to lose, and seek professional assistance if gambling negatively impacts your life. Our responsible gambling section provides detailed information about available tools and support resources.
Prohibited Activities
Certain activities constitute prohibited conduct resulting in account termination, fund forfeiture, and potential legal action. The following list represents examples rather than exhaustive enumeration of prohibited activities.
- Multiple Accounts: Operating more than one account per person or household.
- Identity Fraud: Using false identity or another person’s identity.
- Payment Fraud: Using unauthorized payment methods or fraudulent transactions.
- Bonus Abuse: Exploiting promotions through irregular or coordinated play.
- Collusion: Coordinating with other players to gain unfair advantage.
- Software Manipulation: Attempting to manipulate games or platform systems.
- Money Laundering: Using the platform for money laundering activities.
Account Suspension and Termination
We reserve the right to suspend or terminate accounts at our discretion when terms violations occur, suspicious activity appears, or continued service conflicts with regulatory requirements. Account suspension may include freezing funds pending investigation. Termination for cause may include forfeiture of bonus funds and potentially real money balances depending on violation severity.
You may close your account voluntarily at any time by contacting customer support. Account closure requires completing pending wagering requirements or forfeiting associated bonus funds. Remaining real money balance becomes withdrawable subject to standard processing procedures and verification requirements.
Limitation of Liability
To the maximum extent permitted by law, we disclaim liability for any direct, indirect, incidental, consequential, or special damages arising from platform use. This includes but is not limited to losses resulting from technical malfunctions, service interruptions, unauthorized account access, or game outcome disputes. Total liability shall not exceed the amount deposited by you during the twelve months preceding any claim.
Dispute Resolution
Disputes regarding account matters, game outcomes, or transaction issues should first be addressed through customer support channels. We commit to investigating complaints thoroughly and providing responses within reasonable timeframes. If internal resolution proves unsatisfactory, escalation options include contacting our licensing authority or utilizing alternative dispute resolution services.
Governing Law
These terms are governed by the laws of Curacao, where our gaming license originates. Any disputes arising from these terms or platform use shall be subject to the exclusive jurisdiction of Curacao courts. However, this does not prevent us from seeking injunctive relief in other jurisdictions when necessary to protect platform integrity or intellectual property rights.